BUDDIES Housekeeping

General Information

Opening Times
Booked Sessions
Monday – Friday 9.30 am- 4.30 pm
Evening Social Clubs
Wicked Wednesdays 7 – 9pm
Thumping Thursdays 7 – 10pm
Christmas Day, Boxing Day, New Year’s Day

Cost per session: £15 (2016/7). Sessions are by the day or part thereof. The cost of sessions is members’ pro rata contribution to the running of the club. It does not reflect a cost of care: Buddies is not a care agency.
Evening Social Clubs: £3
Lunch: £3 or members can bring a packed lunch
Other costs are incidental: soft drinks 30p or 60p, crisps 30p, sweets 1p, 5p, 25p (the shop is there mainly to help with numeracy)
Teas and coffees are free to members – if they make it themselves!
Art and craft materials and cooking ingredients are free although if a high cost item was required for an activity an additional cost may be incurred.

Admittance to Buddies is through membership agreement. Membership is free and consists of the usual need to know information: name, address, medical consent, H&S requirements, photo permissions, etc. No-one can attend a session or club without being a member.
People using the Buddies’ service are referred to as ‘members’ and not ‘service users’. This is because we could not find any other term/label that did not, by implication, segregate disability from the mainstream. Whilst we run on a club style model because the members make the choices and effectively vote for those choices, Buddies should not be judged as being merely a social club – it is so much more and we hope it is valued for the work it does to achieve desired outcomes for the members.
Membership is by self-referral: referral via a third party is not required.

Booked sessions are aimed at those members who need life skills reinforcing and/or those wanting to make and maintain friendships whilst working towards further independence. Buddies’ staff will work with those members who initially need their own support staff to attend whilst they are working towards independent access. Buddies does not offer personal care.

Very few people get care packages for a whole week. Buddies has an amazing team of staff and volunteers. The staff and volunteers are police checked where permitted by CRBS and have undergone basic and higher levels of training and awareness courses. Buddies is designed for those times when you are NOT getting support hours: not instead of! Buddies could be ideal for those in receipt of a personalised SDS package.

Personal Care Statement

For those of you looking for a registration with the Care Inspectorate, there isn’t one – they didn’t want us!! This is due to the way Buddies is run and our not offering care services. However, please be assured that Buddies is pro-active in preventing personal abuse, loss of dignity or accidental injury by providing effective recruitment, training, support and supervision of staff volunteers.

• Buddies DOES NOT offer personal care to its members. There are no employees or volunteers of Buddies that are carers. There are no carers from other service providers placed within Buddies to offer a personal care service nor are there any plans to do so.

• It is recognised that accidents of a private nature will occur and staff and volunteers will be prepared to take action when necessary. It is the policy of staff in the event of an accident requiring personal care to (a) ask the person who they want to assist them, (b) If time permits, and if the member's consent is given, telephone their own support staff to let them know what has happened and ask their advice (c) if a member requires cleaning of a personal nature and gives their verbal assent, a member of staff/volunteer must be accompanied by another member of staff/volunteer. While one staff/volunteer helps the member in the privacy of the toilet area, the second staff/volunteer should stay outside the bathroom door so that they can hear and understand what is happening at all times.

• A general note of the incident will be kept. The incident will not be discussed with anyone other than those who have a need to know. Notes will be kept in a secure file as required by Buddies Data Protection Policy. General common sense should be applied to all situations.

All accidents, however apparently minor, should be recorded. The information should include: description of accident, injuries sustained, treatment given or recommended, witness observations. These records will be kept according to Buddies' Accident Book.

The really boring stuff …….

Below is a synopsis of Buddies’ plans, policies and documents. The full versions are held at Buddies and are available on request. If you think there are gaps in our policy provision please do not hesitate to let us know. The policies are listed in no particular order (eg., alphabetical, importance, etc.)

Staff and Volunteer General Points

Staff to member ratios
Staffing and supervision ratios can sometimes be difficult to judge. It is important that Buddies has sufficient staff and volunteers in place to ensure the safety of its members and that the staff and volunteers are suitable to undertake the tasks. Buddies needs their staff to have:
• An understanding of their responsibilities to keep the members of Buddies safe
• An understanding of the insurance involved
• An understanding of Buddies’ plans, policies and documents
• Disclosure checks where allowed by CRBS
• Training in general areas relevant to the members using Buddies

The level of supervision from staff and volunteers needs to be appropriate to the learning disabled adults involved in any particular activity. This could vary depending on age, ability, gender, behaviour, nature and duration of the activity. It will generally be expected that Buddies will have one staff or volunteer per 5 members and 2 staff for the first 5 members at the start of any session.

Staff Training
Staff and volunteers, including Trustees actively engaged with the members of Buddies, are expected to attend training sessions as organised and deemed appropriate by the Trustees and members. Staff and volunteers are expected to contribute to the organising and identifying of need for (additional) training.

Personal Care
Staff and volunteers of Buddies do not offer personal care to members. Members who require personal care should provide appropriate staff of their own to come in and assist with care as relevant. It is recognised that accidents of a personal nature will occur and staff and volunteers should be prepared to take action when necessary. It is policy for staff and volunteers in the event of an accident requiring personal care to:
• Ask the person who they want to assist them (if possible)
• If time permits, if the member has a general care package and if the member gives consent is given, their support worker or guardian should be telephoned to let them know what has happened and ask what their advice is.
• If a member requires cleaning of a personal nature and gives their verbal consent a member of staff or volunteer should always be accompanied by someone else. Whilst one staff/volunteer helps the member the second staff/volunteer should stay outside the bathroom door so they are able to hear at all times what is happening.
• A general note of the incident should be kept as a matter of record.

Member Behaviour
It is not anticipated that members will present with unacceptable behaviours. General bad behavioural issues from members would not be conducive to outcomes for themselves or other members. For instance, bad behaviour may upset other members and prevent friendships from being formed through lack of trust of that person’s behaviour. Any potential behavioural issues are something that should be addressed and disclosed during a potential member’s initial visit to Buddies. If it is known at the outset that a member has a particular negative behavioural characteristic and that trait is then demonstrated within Buddies, actions to mitigate the behaviour will already have been advised and the member will be treated as per that instruction and with the use of general common sense. Other occasional outbursts/behavioural issues should be dealt with case by case with consideration given to but not excusing the behaviour:

• Ant provocation by another member
• Perceived cause of outburst
• Effect of outburst on other members
• Any injury caused by the behaviour
• Any physical damage done

Any member of staff/volunteer involved with negative behavioural issues by members should make their own (handwritten) note of the incident and, depending on severity, seek advice on what action to take. Notes of incidents are to be kept in Buddies’ secure file. No discussions should take place in front of other members. After speaking to the member concerned about their behaviour it should be appropriate to include them in a decision about any action to be taken. If an outburst is not usual behaviour it may be deemed corrected in that instance if a staff/volunteer feels that talking over what has happened with the person concerned has enabled them to understand that their behaviour was not acceptable. An apology could be asked for and the matter would then be closed. If the behaviour was subsequently repeated notes on both incidents should be collated and an approach made to the parent/guardian/support worker for that person’s advice. This should be done with the full knowledge of the person concerned. If the person having the outbursts lives independently and has no guardianship in place consideration should be given to asking that member to miss Buddies for their next session in order to reflect on their behaviour. Persistent adverse behaviour cannot be tolerated within Buddies: it is not in the best interests of person present. A common sense approach and consultation with other staff and volunteers should be standard to all incidents. Staff and volunteers should never forget that whatever the misdemeanour all members are adults and should be treated as such.

Recruitment and Disclosure
At Buddies we aim to ensure that our vulnerable members are protected and kept free from harm whilst they are with employees, volunteers, teachers and management board members. In order to achieve this Buddies will ensure that all steps are taken to screen applicants for any position within the club.

Applicants for employment, volunteering, teaching and board management will have to sign a Self Declaration form which will be viewed by the lead signatory for Buddies and the PVG Officer (this may be the same person). This is to determine the relevance of any self-disclosed information in relation to any position requested within the organisation. The following points will be considered:
• The relevance of the offence to the position applied for
• The seriousness of the offence revealed
• The length of time since the offence took place
• Whether the applicant has a pattern of offending behaviour
• Whether the applicant’s circumstances have changed since the offending behaviour took place.
Should the lead signatory/PVG Officer decide that the information revealed is detrimentally relevant to the position applied for the applicant will be deemed to have been unsuccessful in their application and this decision will be fed back to them.

The successful applicant will be asked to agree to the appropriate disclosure check. The lead signatory will do this through the CRBS (Central Registered Body Scotland). Disclosures will be requested but the applicant will be allowed to start work on a temporary contract pending successful disclosure. During this period the applicant will not be given sole care of any vulnerable adult within Buddies.

Should the returned disclosure document reveal more offences, more serious offences or relevant non-conviction information that previously disclosed by the applicant then the temporary contract will cease immediately and the applicant will be informed that they have been unsuccessful in their application for a permanent post.

Should the disclosure certificate reveal that the applicant is Fully Listed as not fit for position then, under no circumstances whatsoever, will Buddies offer a position to that person.

Disclosure certificates will be handled and stored according to Buddies’ policy on secure handling.

Misconduct by Staff, Volunteers or Members
Buddies is committed to providing an environment free from the threat of discrimination, harassment, victimisation, intimidation and abuse. Buddies regards discrimination, harassment, victimisation, intimidation and abuse as serious misconduct.
• Any misconduct has to be reported to any member of the board of trustees.
• A written statement of the misconduct has to be taken. In the case of misconduct towards a member the person taking the statement should not guide the person giving the statement and should use the ‘Incident Record: Required Question’ forms, found in the relevant file in the office. The person taking the statement should not sympathise or relate accounts of similar experiences. They should remain impartial. The parent/guardian/support worker for the person claiming the misconduct should be present where possible.
• A written statement should also be taken in the same impartial way from the person accused of the misconduct.
• When all written accounts of the event are collated the facts have to be given to the club secretary who will then call a meeting to discuss how to proceed with the misconduct.
• In the first instance of misconduct being found the person accused of the misconduct is likely to be warned that it is contrary to the ethics and morals of Buddies to act or speak in such a way as to be the cause of discrimination, harassment, victimisation, intimidation and/or abuse. If the misconduct is repeated a second time the offender will be asked to leave Buddies. Extreme cases of misconduct could result in the offender being reported to the appropriate external body.

Teacher/Employee/Volunteer Code of Conduct
A responsible teacher/employee/volunteer assists the development of individuals by helping them to improve upon their achievements. This is done by:
• Identifying and meeting the needs of the individual member
• Improving their performance through a progressive programme of safe and guided practice
• Creating an environment in which individual members are motivated to maintain participation and improve their achievements

A good teacher/employee/volunteer must at all times:
• Abide by Buddies’ Adult Protection Policy and procedures
• Respect the rights, dignity and worth of every member and treat everyone equally within the context of their ability
• Place the well-being and safety of the individual member above the development of performance. All teachers/employees/volunteers should follow guidance laid down by Buddies’ plans, policies and documents and any other governing body
• Develop an appropriate working relationship with individual members based on mutual trust and respect. A teacher/employee/volunteer must not use their position to establish or pursue a sexual or improper relationship with club members
• Encourage and guide club members to accept responsibility for their own behaviour and performance
• Ensure that the activities they direct or advocate are appropriate for the age, maturity, experience and ability of the member
• Always promote the positive aspects of Buddies and never condone rule violations or the use of prohibited substances
• Consistently display high standards of behaviour and apprearance

Code of Ethics
The integrity of Buddies is founded upon the acceptance of rules, fairness, equality, respect for others and good moral conduct.

Violence (physical or verbal), rule breaking, drug abuse, lack of fair play and other unethical behaviours are all unacceptable at Buddies

The trustees, employees, volunteers and sessional workers of Buddies have to agree to:
• Abide by the principles set out above
• Agree to the relevant Codes of Conduct as set out by Buddies
• Set a food example at ALL times
• Follow the way of thinking of the plans, policies and documents of Buddies
• Agree whole heartedly with the Protection of Vulnerable Groups (PVG) policy of Buddies

Equity Policy
The essential goals of Buddies are to offer informal learning opportunities, organise recreational activities (structured and non-structured and self-directed and directed) and to provide a safe and non-paternalistic environment which meets the needs of the members. This works towards Buddies’ overall aim of supporting adults with disabilities to live their lives as independently and autonomously as they are able to. Buddies is fully committed to the principles of equality and equal opportunities. The club will strive to ensure that no employee/volunteer/teacher or member receives less favourable treatment on the grounds of disability, age, gender, race, ethnicity, nationality, paternal or marital status, sexual orientation or political beliefs
• All people are to be respected and treated without discrimination
• All people are to be treated equally, and, where possible and/or required, equal membership is to be offered to all groups.
• All people are to be given equal opportunity. We will strive to prevent and eliminate discrimination of members and staff/volunteers because of their disability, sex, sexual orientation, marital status, race, language, religious or political beliefs.
• Buddies will not tolerate and will strive to eliminate direct or indirect discrimination. We will not accept from or towards members/staff/volunteers harassment and/or victimisation
• Buddies recognised that to achieve the principles of equity (as defined) there could be and unequal effort required.

Protection of Vulnerable Groups
Policy Statement

We believe at Buddies that good practice is as follows:

1 The welfare of vulnerable adults is everyone’s responsibility and especially when it comes to their protection from abuse

2 The learning of new skills, becoming independent and helping to maximise a person’s unique potential coms first for the members of Buddies

3 The underlying principles with respect to the protection of vulnerable groups are that:
• The welfare of vulnerable members is the first consideration of Buddies
• All vulnerable individuals, regardless of age, gender, disability, racial origin, religious belief and/or sexual orientation have a right to be protected from harm and abuse
• All vulnerable individuals have to be treated with integrity and respect
• Programmes and activities will be relevant to the age and stage of development of the vulnerable individual

4 Buddies:
• Aims to create an enjoyable environment where vulnerable individuals will have the right to be and feel safe and secure and free from threat
• Acknowledges that vulnerable individuals have the right to be treated with respect and for their concerns to be listened to and acted upon
• Is committed to ensuring that all volunteers and committee members agree to a code of conduct and complete a disclosure check (according to the criteria of the CRBS)
• Provide clear and easily understood procedures for dealing with allegations of abuse and requests for help and support on a confidential basis
• Will always emphasise fair play

Protection of Vulnerable Groups Policy Statement
Buddies will be proactive in its measures to prevent or minimise abuse by trying to ensure effective recruitment, training, support and supervision of staff/volunteers/teachers.

Practices that can never be justified by employees/volunteers/teachers:
• Rough, physical or sexually provocative games
• Any form of inappropriate touching
• Sexually suggestive remarks even if intended in fun
• Allegations made by a member going unrecorded or not acted upon
• Things of a personal nature being done for a member on a regular basis (cross reference with personal care statement)
• Abuse of position of power or trust with members
• Allowing ‘favourites’ or being the cause of members losing self-esteem by embarrassing, humiliating or undermining them
• Allowing other persons to have access to members’ bodies or intimate areas
• Exposing members to sexually explicit and inappropriate images or information
• Use of excessive force to restrain a member
• Not ensuring the safety of the members when leaving Buddies. Arrangements for home time should be strictly adhered to

The following signs MAY raise concerns about sexual abuse:
• Lack of trust in adults or over familiarity with adults. Fear of a particular adult
• Social isolation (notwithstanding as a result of any various developmental delays): being withdrawn or introverted, poor peer relationships
• Girls taking the ‘mothering’ role
• Reluctance/refusal to take part in physical activity particularly when a change of clothes is required
• Low self-esteem
• Display of inappropriate sexual knowledge
• Sexual promiscuity, over sexualised behaviour, compulsive masturbation
• Unusual interest in genital area of adults and/or children
• Anxiety, depression, self-harm/mutilation
• Bruises bite marks, scratches, etc.
• Difficulty or discomfort in walking or sitting
• Itchiness, soreness, discharge, unexplained bleeding from the rectum, vagina or penis

This list of signs is not comprehensive with regards to sexual abuse generally but is highlighted as the more obvious. It is important to note that not all vulnerable adults would be able to assess if they have been sexually or physically abused and that with sexual assault there may be not physical or behavioural signs. It is important that those in a position of trust and responsibility recognise the vulnerability of the member.

Buddies will:
• Develop best practice in relation to the recruitment of all employees, volunteers and teachers
• Provide all new employees, volunteers and teachers with an induction which will give an overview of Buddies’ purpose, values, structures and service. This will give details of the roles and responsibilities of the new start, clarification of expectations and a commitment to the club’s Protection of Vulnerable Adults policy
• Ensure that all workers understand their responsibility to work to the standards and procedures of Buddies and any other relevant organisation involved in the protection of vulnerable adults
• Ensure that all workers and new starts understand their obligations to report care or protection concerns about vulnerable members to the Club Secretary and/or PVG Officer
• Provide opportunities for all workers and new starts to develop their skills and knowledge by providing information, guidance and training where appropriate and required
• Ensure that all vulnerable members are enabled to express their ideas and views on a wide range of issues and will have access to Buddies’ plans, policies and documents for reference
• Ensure that all parents/guardians/support workers are involved in the work of Buddies and that they all have access to all of the club’s plans, policies and documents

Objections to members’ having their images recorded should be accurately noted in the relevant place in their membership agreement. It is otherwise assumed by Buddies’ staff that tacit consent has been given for images to be used for the purpose of appearing on Buddies’ web and Facebook page and in any advertising of Buddies.
• Invited/accredited photographer (e.g. from the media) should clearly display their identification badge at club events
• No unsupervised access should be given to vulnerable members on a one-to-one basis to any visiting photographer
• Buddies reserves the right at all times to prohibit the use of photography, film or videos of any members by outside agencies at any event or activity with which Buddies is associated
• Members/parents/guardians/support staff have to sign a photo consent form before taking photos/films of any member not associated with them. These forms will be kept as per Buddies’ safe handling policy
• Any person who insists on recording images of those not associated with them will be asked to delete the film and, in extreme circumstances of non-cooperation, the help of Buddies PVG Officer and/or the local police may be sought
• Concerns about photographers or video/film operators should be addressed to Buddies’ staff
• Use of flash photography should be avoided to protect actual or potential epilepsy sufferers

Accident Policy

All accidents, however apparently minor, should be recorded. The information about the accident should include:
• Descripting of accidents
• Injuries
• Treatment given or recommended
• Witness observations
• List of persons present when accident happened

The accident book is held in the office. Most staff have first aid training and there are ‘Nearest First Aider’ signs around the club

Buddies’ Basic Fire Safety Policy
(There is an 11,000 word, six page version available on request for those with the stamina for it!)
It is the intention of Buddies (SCIO) to ensure that any risks arising from activities within the club premises are reduced to a minimum. It is acknowledged that, despite any safety measures Buddies may put in place, it cannot be assumed that a fire will never occur. Buddies aims to mitigate risk to make an incident highly unlikely.

Any concerns employees or volunteers have regarding the charity’s emergency procedures should be reported to the Project Director, Buddies’ Co-ordinator or a Trustee immediately and they will take the necessary measures to investigate and remedy, if necessary, the situation. All employees, volunteers and members must be made aware of the safety procedures in place in case of a fire.
Buddies will, in consultation with its staff, volunteers and necessary professionals:
1. Carry out risk assessments to identify any foreseeable incidents for which emergency procedures would be required.
2. Establish procedures to be followed by trustees, employees, members and guests in the event of an emergency situation including:
• Raising the alarm
• Means of escape
• Assembly points
• Contacting emergency services
• Evacuation of members
3. Appoint person(s) to be responsible for specific procedures in the event of an emergency situation including:
• Regular checks of the fire escape and the location of fire door keys
• Person(s) in charge of evacuation procedures
• First aiders
4. Provide a written version of the procedures to all personnel, including the details of the responsibilities of the persons listed in 3 above.

It is Buddies’ policy to:
• Nominate personnel to be responsible for specific emergency actions and ensure that they are trained to deal with their responsibilities.
• Ensure that all personnel without special responsibilities are aware of how to evacuate the area without delay.
• Ensure that an emergency procedure is in place and that all staff and volunteers are aware of the protocol and their roles and responsibilities.
• Plan and rehearse the emergency plan, rectifying any shortcomings as identified.

In the unlikely event of a fire it is of the utmost importance that the evacuation procedure (outlined below) is carried out in a calm but brisk manner.
In the event of an emergency all staff, volunteers and members must;
• Immediately, but calmly make their way to the fire escape and vacate the building; they must NOT make any stops on the way to collect possessions.
• Ensure that priority is given to the evacuation of ambulant members and guests. Attempts to evacuate wheelchair users will be made after all other evacuees are safely out of the building. This is a logistical decision and not a preference to defend ambulant members over wheelchair members.
• The fire assembly point once the building has been evacuated on Castle Street by Lloyds Chemist.
The designated person in charge of the evacuation must make sure all staff and members have left the building and contact the relevant emergency services.
Under no circumstances should any person(s) who has not had appropriate training.
Most emergency situations are unlikely if all risks at the workplace are adequately controlled, but it is still important that they should still be prepared for.

Health and Safety
Risk Assessments

Health and Safety information is on display in the office at Buddies along with the names of persons responsible for this.

There is a Risk Assessment for the building and its use, again in display in the office at Buddies. Risk Assessments for specific activities are carried out as required. Copies of these are kept secure storage but are available to anyone before deciding whether an outing or activity is suitable for you to participate in.

Discrimination, Health and Safety and Disciplinary and Grievance Issues for Employees and Volunteers

Buddies is an equal opportunities employer. Buddies does not set out to treat any one person differently from another. The club aims to create equality so that people are offered employment/volunteering roles, trained and promoted only because of their skills and ability to do the job required.

No employee/volunteer/teacher will be discriminated against on the grounds of gender, marriage/civil partnership, gender reassignment, pregnancy or maternity leave, sexual orientation, disability, race, colour, ethnicity, nationality, religious belief or age.

Direct and indirect discrimination, harassment, victimisation or being treated unfairly for other reasons (bullying or other) will not be allowed knowingly at Buddies

An employee’s statutory rights include:
• The right to a written statement of employment particulars
• The right to be paid the National Minimum Wage (Buddies is a Living Wage employer)
• Protection from unlawful deductions from wages
• The right to be paid holiday pay
• Limits on working hours
• The right to join a trade union

Health and Safety
Buddies has a responsibility for the health and safety of their employees/volunteers/members and visitors to the club. Buddies will, as far as possible:
• Ensure the work place is safe
• Prevent risks to health
• Provide adequate first aid facilities
• Inform you of any hazards of the work you do
• Set up emergency plans
• Make sure that ventilation, temperature, lighting and toilet and washing facilities all meet health, safety and welfare requirements
• Check that the right work equipment is provided and is properly used and regularly maintained
• Take precautions against the risks caused by electrical equipment
• Avoid potentially dangerous work involving manual handling and if it cannot be avoided, take precautions to mitigate the risk of injury
• Provide health supervision as needed
• Ensure that the right warning signs are provided and looked after
• Report accidents, injuries, diseases and dangerous occurrences to either the Health and Safety Executive (HSE) or the local authority

Employees/other workers also have a responsibility for their own health and safety at work. You can refuse to do something that you believe is not safe and if you think that Buddies is not meeting its responsibilities you should, in the first instance, raise the matter with the trustees or senior workforce of Buddies. Your concerns will be looked at and taken seriously. If you are not happy with the outcome of any situation you will be advised about how to take your complaint further. No worker will be asked to leave Buddies because they have refused to undertake and unsafe working practice.

Disciplinary Procedures
A disciplinary procedure is a method of letting a worker know that something is wrong. It allows explanations of what improvements are needed and gives the employee the opportunity to explain their point of view. Issues the employer may have about a worker might include high absence from work or the way work is carried out. Buddies (the employer) will raise concerns privately and informally in the first instance with an employee so seek a mutually agreeable solution to the problem. In more serious cases an employee will be directed to an independent assessor for a resolution to a problem. Buddies abides by the Acas Code of Practice on disciplinary procedures

Grievance Procedures
Problems an employee/worker has whilst working at Buddies concerning the job, employment terms and conditions, contractual or statutory rights or the way Buddies treats its staff should be addressed, in the first instance, informally to the trustees of Buddies. Then:
• If, after an informal chat, the worker does not accept that Buddies has taken their complaint sufficiently seriously the worker should then submit a written complaint to the club secretary
• The club secretary will call a meeting of trustees so all can collectively attempt resolution. In the case of a serious grievance the secretary can call an extra ordinary general meeting to try to move an issue forward
• If the grievance cannot be solved informally or formally with Buddies, appropriate experts can be called to assist towards resolution. Failing that, a worker will be directed to the appropriate outside agency who are best equipped to represent the worker.
• No worker will be asked to leave Buddies whilst a grievance is being resolved. Buddies does not want any worker to feel victimised, harassed, intimidated, bullied or unable to carry out their duties on a general level and especially not because they have raised a grievance
Buddies will abide by the Acas Code of Practice for grievance procedures

The Acas Code of Practice for disciplinary and grievance procedures will be kept in the office along with the hard copies of the above plans, policies and documents.

Useful Contact

Acas (Advisory, Conciliation and Arbitration Service)
Citizen’s Advice
Welfare Rights
Jobcentre Plus
Local Council

Buddies Constitution